The ABC's of your wrap

Every fine wrap job requires “fine print”! The following terms and conditions—presented in alphabetical order—detail our working relationship with every customer. Most of this language describes standard business procedures and common sense, but we’re presenting it here just in case there’s any question.

Accuracy of Specifications

Estimates are based on the accuracy of specifications provided to us by you. If we discover after accepting a digital file that there are corrections or modifications needed, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish us to proceed. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if delays will result.

Additional provisions

AFTERMARKET NON-OEM PAINT JOB

We use only the finest high-performance vinyl. The graphics material is designed to be removed without damaging the paint. However we will not install any graphics on a vehicle with an aftermarket non-OEM paint job for a minimum of 2 weeks after paint is applied. Reflective vinyl has different requirements. During cold-weather months, we will not install any vehicle graphics unless the paint has had the proper temperature (65 degrees or higher) in which to cure for a minimum of 72 hours. Furthermore, we will not be held liable if, during the installation of the graphics, the clear coat of the vehicle begins to peel off.

Approval

We will begin work upon your approval of the written estimate and receipt of your deposit. Your verbal—and in some cases written approval will constitute an agreement between us.

CHANGES/CORRECTIONS/ERRORS

We reserve the right to correct inaccuracies, omissions, prices, descriptions, errors relating to productions, availability and update information at anytime, with or without prior notice.

CHANGES TO OUR TERMS AND CONDITIONS POLICY

By accepting a completed job, you acknowledge that the performance is satisfactory. You must inspect the product upon receipt. No part of a product can be used if you are putting in a claim against the order. We keep a copy of the job on file for 30 days. Claims for defects or damages must be made by you, IN WRITING, within 7 days from receipt. If we determine that such claim is valid, we will be given a 30 day opportunity in which to correct and resolve any disputes prior to any legal action or credit returns.

CONTENT

We reserve the right to refuse inappropriate submissions, as determined by us.

copyright

According to copyright law (viewable online at www.copyright.gov), the rights to all designs and artwork, including but not limited to photography and or illustration created by independent photographers or illustrators obtained by us, or purchased from a stock agency on your behalf, remains with the individual designer, artist, photographer or illustrator. It is your responsibility to verify that your images are legally reproduced and that you have in your possession written approval of owners. Unless a “Purchase of All Rights” (a buyout) is negotiated with us and/or our authorized representative, you may not use or reproduce the design or images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contact us to arrange the transfer of rights and any additional fees before proceeding. If printing or other implementation is done through your vendors, you agree to return to us all our original mechanicals and artwork (slides, print, drawings, separations, etc.) within 2 weeks, and to provide us with printed samples of each product. We reserve the right to photograph and/or distribute or publish for our firm’s promotional and marketing needs any work we create for you, including mock-ups and comprehensive presentations, as samples for out portfolio, newsletter, brochures, slide presentations and similar media.

CREDIT CARD FORCED REFUND/CHARGE-BACK POLICY

All credit card issues and/or disputes on products or services purchased by your credit authorization from us shall be dealt with between you and us. By agreeing to these terms and conditions, you agree to never charge-back a purchase for any reason.

ELECTRONIC IMAGES

You are responsible for keeping the originals of hard copies and digital files of artwork, transparencies and instructions of all requested work. We are not responsible for accidental loss or damage to media supplied by you or for errors on supplied artwork files, hard copies, etc. You are responsible for proofing copy/files prior to submitting for reproduction. We make no claims or promises about our ability to complete a job until we have had time to review. We assume no liability for problems that may arise because of content or condition of information given by you. Unless otherwise requested, your work request will be fulfilled as submitted. Upon you request and for a fee, we will review you submission (disc or hard copy) and point out problems that may affect quality of work. You must resubmit corrected work with a written request to perform.

ERRORS AND OMISSIONS

It is your responsibility to carefully study the proofs for accuracy in all respects, ranging from spelling to technical illustrations, before authorizing work to begin. Your signature or that of your authorized representative is required on all artwork prior to release for print or production. You are responsible for all costs incurred due to any design changes after the proof has been approved and signed. Changes may include, but are not limited to replacement of materials already printed and/or cut out, labor, ink, cleaning agents, tools and supplied used. We are not liable for errors or omissions.

ESTIMATES/QUOTES

Prices are subject to change without notice. Estimates/quotes are valid for 2 weeks unless otherwise stated. Changes requested by you will be billed additionally. You will be notified of any price changes.

EXACT COLOR MATCHING

There will be a difference between what you see on your computer monitor and what is produced. The differences are caused by a variety of reasons, such as vinyl type, equipment, etc. We will perform our production work as determined by generally accepted trade technical methods. We do not guarantee an exact color match to artwork submitted. If art is submitted as any color mode other than CMYK, it will be converted to CMYK. We are not responsible for any color shifts if artwork is not submitted properly. Credit or refund will not be given for non-matching colors or shifts. Please review our Artwork Requirements for suggestions on how to get the best color for work submission. Inkjet and laser prints will look different than offset printing, and different form wide format printing. We will produce pleasing colors using standard ink densities. The finished product quality will be the best we can produce according to our equipment abilities.

FEES

Depending on the product specifications, additional fees may apply: $35.00 Rip Fee, $65.00 Design Fee and $25.00 Layout Fee. The fees listed are not a complete list. Fees are determined and based on your specifications, difficulty of work, etc. If we discover that your project will require additional fees, we will notify you prior to production work. Lowcountry Wraps typically provides two graphic consultations before charging a Design Fee.

FILE TYPE

It is your responsibility to provide or purchase quality, high-resolution images for large-format printing. We can purchase high-resolution images for you, and additional charges will be added to the balance of your project.

INDEMNIFICATION

You declare that you hold the legal copyright and/or trademark permissions for any text, images and/or data supplied to us, and that you have the legal right to produce or reproduce all printed materials ordered from us. By supplying images, text, or any other data to us, you grant us permission to use this material freely in the pursuit of the design. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against us based upon, related to or arising from the alleged wrongful acts of you, or alleging that the printing performed or product produced by us that was ordered by you: (a) infringes any copyright, patent or proprietary right of any person; or (b) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, then you shall indemnify and hold us and our employees, partners, affiliates, subsidiaries and suppliers harmless from and against any loss, damages, liability, cost and expense arising from or related to the claim including without limitation:
a) defending us against any such claim:
(b) paying any judgment or award against you; and
(c) reimbursing us for any legal fees and expenses we reasonably incur in responding.

INSTALLATION

We prefer to use our climate-controlled facility for installation. If you elect to have installation elsewhere, we will not be held liable for any issues related to improper installation conditions such as temperature of dust, and any/all down time will be billed at $65.00 per person, per hour (prorated in 15-minute increments).

LAWS AND GENERAL LIABILITy

States, counties, and cities have a wide range of laws covering the appearance and operation of vehicles on their streets, roads, and highways. Lowcountry Wraps is not responsible for incidents that occur while operating a vehicle to which we have applied any graphics, nor for incidental issues that arise because of any work we have done to a vehicle. These could include, but are not limited to, driver’s restricted vision, laws applying to printed window perforations, specific types of vinyl (e.g. chrome), bright colors or designs that may distract other drivers, etc.

LIABILITY

Our workmanship and quality follow the general industry standards. We warrant that our products meet industry standard. We will not be held liable for the surfaces to which our products are applied. We make no other warranties, and no actions or words or our officers, employees or agents shall constitute a warranty.

OUT-OF-POCKET EXPENSES

Fees for professional services do not include outside purchases such as, but not limited to, printing, photography, color printouts, illustrations, separations, purchase of images for you, shipping and handling or courier service. Expenses are itemized on each invoice. Expenses are subject to North Charleston, South Carolina sales tax unless (1) you are a non-profit organization; 2) a tax-exempt government agency, or 3) the work is for resale and you have submitted a resale certificate to us. If consultant or supervisory services are required in out-of-town locations, we will bill lodgings, meals and transportation at cost. Reimbursement for mileage is calculated at current allowable rates.

PAYMENTS/ESTIMATES

You agree to pay us in accordance with the terms specified in each proposal/estimate. Accounts typically are required to pay a deposit of 50% of the project cost before work can be scheduled. Unless otherwise specified, all subsequent balances due are payable upon collection of the vehicle or vessel. In cases where Lowcountry Wraps and the customer have previously agreed upon a different payment plan, payment will be due when invoice is received. After 30 days, unpaid invoices are Past Due and will be charged interest at the rate of 1.5% per month. Expenses incidental to collection including court costs, fees, expenses, and reasonable attorney(s) fees will also be charged to any account placed with our collection service. We reserve the right to refuse completion or delivery of work until past due balances are paid.

PAYMENT TERMS

We accept major credit cards, cash, and company checks. A fee of $35.00 will be charged for checks that are returned for any reason, in addition to the amount due. Purchases made by credit card will show Lowcountry Wraps as the vendor and will have a 3% processing fee added to the final total.

PLASTIC/RUBBER PARTS

The material used for vehicle wraps does not stick well to textured plastic or rubber parts such as window trim, side plastic moldings and plastic door handles. It is advised that these areas NOT be wrapped with adhesive vinyl. Initially the vinyl will stick. Over a short period of time (a few months), the vinyl may fall off of those areas, however, we will not be held liable.

PRINTING/INSTALLATION PROCESS

Once the design is completed and approved by you, we can print the graphics. Depending on our production schedule, prints take approximately 3 business days, including drying and laminating time, before they are ready to be installed. Installations are all done by hand and take time to achieve perfect placement. In cases of curves, handles, deep grooves and rubber molding/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. The installation process often takes no longer than a day or two, but we reserve to right to take an additional day for issues such as transportation, weather conditions, or other conditions beyond our control.

PRINT-READY FORMAT

All work undertaken is under the condition that a complete high-resolution file is supplied, complete with a color proof, pantone references, and exact measurements and specifications. Where artwork is supplied by you, it is your responsibility to ensure the artwork is in a “print-ready” format. It is the responsibility of your designer to check the dimensions and layout of the actual project(s). Please review our Artwork Requirements.

PRINT-READY PROOFS

We reserve the right to charge a fee for pre-printing proof jobs that require specialty printing and/or your pre-approval (including digital files, etc.).

PRIVACY STATEMENT

We will not share with, or sell to anyone, any information that has been gathered during order processing. We use our customer information in-house, for the sole purpose of order fulfillment.

PRODUCTION SCHEDULES

Production schedules will be established and adhered to by both you and us, provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, labor trouble or strike, accident, energy failure, equipment breakdown, delay in shipment by suppliers or carriers, action of government or civil authority, acts of God or other
caused beyond your control or ours. Where production schedules are not adhered to by you, final delivery date or dates will
be adjusted accordingly.

PROOFS

Proofs are created on a flat surface and viewed at a relatively tiny size on computer monitors and 8-1/2 x 11 inch printed paper. Often there are slight differences between the printed flat-paper proof and three-dimensional curved vehicle wrap. Before the production can begin, it is essential that you review and approve the proof we provide you of your project, paying special attention to any variations with the actual vehicle (for example: style of lights, positioning of license plates and other minor variations). All approvals must be in writing, returned to us marked “O.K.” or “Revised Proof Required” signed by you. WE WILL NOT ACCEPT VERBAL APPROVALS. If proofs are waived, we are not responsible for undetected errors.

PROPERTY

We agree to store electronic artwork files for a period of 6 months beyond the delivery of a job. Thereupon, we reserve the right to disregard them. While we are in possession of the property you entrust to us, we will take all reasonable precautions to safeguard it. In the absence of negligence on our part, however, we are not responsible for loss, destruction, damage or unauthorized use by others of such property.

REFUND/RETURN POLICY

All vehicle and vessel installations are considered custom orders, and there are no refunds. Pre-production cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. The amount will be calculated and subtracted from the upfront payment. We will refund any amount that remains. Should our costs exceed that amount, you are still obligated to make payment in full.

REMOVALS

All removals are quoted separately. A wrap removal can be very time-consuming. We charge by the square foot and by the hour for labor. We will not be held responsible for any paint damage or existing stripping damage when a removal is performed. Since we cannot know the integrity of the existing paint job, the condition of the painted clear coat, or the existing decals, we will not be held liable if, during the removal or the wrap, the clear coat is peeled back with the wrap. If there are existing vinyl stripes under the wrap, we will not be held liable if portions of the stripes are removed during the wrap removal. Over years of sun exposure prior to the wrap, the striping adhesive can become weak and, in some areas, the striping may come up as the wrap is removed. We do not use any steel or metal knives during the removal process.

REVISIONS AND ALTERATIONS

New work requested by you and performed by us after an estimate has been approved is considered a revision or alteration. We will provide, at no additional charge to you, up to 3 revisions of the original design prior to approval. You understand that any change or set of changes requested at any one time constitutes 1 revision. Any revision(s) you request us to make beyond those 3 will be billed to you at the rate of $75.00/hour. If the job changes to an extent that substantially alters the specifications described in the original estimate, we will submit a revised estimate to you, and an additional fee must be approved in writing by both parties before further work proceeds.

RIGHT TO SUBCONTRACT

We reserve the right to subcontract or assign any portion of a job to another installer.

RIGHT TO USE ARTWORK/PRODUCTS

We and our affiliates have an unrestricted license to use, display, reproduce, modify, transmit and distribute information and designs given to us by you to the extent permitted by law. We reserve the right to use photos of your artwork/products as samples of our work we have completed for use in advertising media including, but not limited to, our brochures, signage, website, etc. We will not sell images or information given to us by you unless prior written consent has been given. We also reserve the right to use your printed products for samples or promotional advertising purposes.

RUSH CHARGES

Knowledge of your deadline is essential to provide an accurate estimate. Estimates are based on a reasonable time schedule and may be revised to take into consideration your “priority scheduling” requests. Therefore, rush charges may apply.

SUPPLIER’S PERFORMANCE

We will use our best efforts to ensure quality and timely delivery of all work. Although we may use our best efforts to guard any loss to you through the failure of our vendors, media or others to perform in accordance with their commitments, we are not responsible for failure on their part. If you select your own vendors, or other than those recommended by us, you may request that we coordinate their work. If at all possible, we will attempt to do so, but we cannot in anyway be held responsible for quality, price, performance or delivery.

TERM AND TERMINATION

The term of this agreement will continue for progress until terminated by either of us upon 30 days written notice. If you should direct us at any time to cancel, terminate or put on hold any previously authorized purchase, we will promptly do so, provided you hold us harmless for any cost incurred as a result. Upon termination of this agreement, we will transfer to you all you materials and property in our control and for which you have paid. You will indemnify and hold us harmless for any loss or expense (including attorney’s fees), and agree to defend us in any actual suit, claim or action arising in any way from our working relationship. This includes, but is not limited to, ascertains made against you and any of your products and services arising from the publication of materials that we prepare and you approve before publication.

VEHICLE PREPARATION

You are responsible for cleaning your vehicle with soap and water 12 hours prior to installation of graphics. An additional fee will be applied if the vehicle is not washed. We are not responsible for items that are contained within the vehicle. You are responsible for removing anything that is valuable from your vehicle prior to installation or drop-off.

WARRANTIES

We make no warranties or guarantees in regard to accuracy of your submitted files. We are not responsible for damages or loss of revenue that may result from delays in shipping or production. Any of the above limitations which do not apply to your state’s jurisdictions, in part or in whole does not void this document.